Phone services: what the workspace receives
Open Team → Manage person → Phone services. These switches control separate types of data.
| Service | Purpose |
|---|---|
| Call tracking | Sync eligible incoming, outgoing and missed SIM calls. |
| Recording upload | Upload recordings attached to tracked calls. It does not turn on recording in the phone’s calling app. |
| Names, notes & labels sync | Keep tracked contact information in sync between the app and dashboard. |
Employee permissions: what they can change
The mobile-data control governs recording uploads over mobile data. Review it alongside the phone’s Upload recordings on mobile data setting; the app can show that it is managed or required by the organisation.
A workspace switch does not grant Android system permissions. Call-log, phone and audio/folder access still need to be allowed on the device.
- Pause tracking and choose the tracked SIM.
- Change the tracking start date and add personal exclusions.
- Change the recordings folder when the device uses folder attachment.
- Show the Disconnect option in the app.
When a change takes effect
Changes reach the employee’s phone on its next sync. Open the app with internet, use Sync now in Business sync settings, and verify a new call.
If the phone is Quiet or disconnected, a saved dashboard change may not have reached it yet. Last sync is a check-in time, not a guarantee that every item uploaded.